Privacy Policy
Last updated: November 22, 2025
1. Introduction
Optimal Care Residence LLC ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
2. Information We Collect
Personal Information
We collect information you provide directly to us, such as:
- Name, email address, and phone number
- Address and demographic information
- Health and medical information (for service provision)
- Emergency contact information
- Payment information
- Information provided through contact forms and inquiries
Automatically Collected Information
When you visit our website, we automatically collect:
- Log data (IP address, browser type, pages visited)
- Cookies and similar tracking technologies
- Device information and analytics
- Location data (if permitted)
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our services
- To process transactions and send related information
- To send promotional communications (with your consent)
- To respond to your inquiries and provide customer support
- To comply with legal obligations
- To monitor and prevent fraudulent activities
- To personalize your experience
- To conduct research and analytics
4. Data Protection & Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Health Information (HIPAA Compliance)
Optimal Care collects and maintains health information as part of service provision. We comply with applicable privacy laws including:
- Health Insurance Portability and Accountability Act (HIPAA)
- State and federal privacy regulations
- Medical records confidentiality requirements
Health information is kept confidential and shared only with authorized personnel for treatment purposes, unless you provide written consent.
6. Information Sharing
We do not sell, trade, or rent your personal information. We may share information with:
- Service providers and contractors (under confidentiality agreements)
- Family members and emergency contacts (as permitted)
- Healthcare providers (for medical purposes)
- Legal authorities (when required by law)
- Business partners (with your consent)
7. Cookies and Tracking
Our website uses cookies to enhance your experience. You can control cookie preferences through your browser settings. Disabling cookies may limit functionality of certain features.
8. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
- Request a copy of your data
- Withdraw consent at any time
9. Contact Us
If you have questions about this Privacy Policy or our practices, please contact us:
Optimal Care Residence LLC
Phone: (804) 253-7584
Email: optimalcareres
10. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services signifies your acceptance of any changes.